What does Custom Box Agency do?

Custom Box Agency is an experience design agency based in Austin, Texas, specializing in custom packaging solutions that enhance customer engagement and drive business results. Founded in 2019 and led by CEO Mark Stern, the agency focuses on pioneering new standards in packaging design and customer experience. They emphasize quality, innovation, and customer satisfaction, positioning themselves as strategic partners to deepen customer loyalty. The agency offers a comprehensive end-to-end process that includes ideation, design, production, warehousing, and delivery. Their services feature brand identity sessions, customer journey mapping, and design management. Custom Box Agency crafts custom boxes tailored to support each stage of the customer lifecycle, including acquisition, delivery, and retention boxes. They have designed over 150 unique custom box experiences, with a minimum order quantity typically starting at 1,000 units. The agency has successfully launched over 100 campaigns, helping clients achieve significant increases in sales conversions and retention rates.